Conflict Resolution: Getting Along In The Workplace
In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language.
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Learning Objectives:
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- Understand what conflict is and how it can escalate
- Understand the types of conflict and the stages of conflict
- Recognize the five most common conflict resolution styles and when to use them
- Increase positive information flow through non-verbal and verbal communication skills
- Develop effective techniques for intervention strategies
- Become more confident of your ability to manage conflicts to enhance productivity and performance
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Other Related Courses:
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- Conflict Resolution – Dealing With Difficult People
- Employee Dispute Resolution – Mediation through Peer Review
- Managing Difficult Conversations
>For Complimentary Courses
see following categories:
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1. Conflict Resolution Courses
2. Team Building Courses
Course Details
Conflict is a necessary part of our personal growth and development. It only becomes an issue when the people involved cannot work through it. When this happens, negative energy can result, causing hurt feelings and damaged relationships. This course will teach you how to resolve conflict and gain positive results.
Modules:
- Course Overview
- Defining Conflict
- Types of Conflict
- Open Conflict vs. Hidden Conflict
- Spontaneous and Reflective
- The Johari Window
- Stages of Conflict
- Creating the Win/Win
- Conflict Resolution Style
- The Role of Communication in
- Active Listening Skills
- Paraphrasing Skills
- Powerful Questions
- Body Language
- Pre-Assignment Review
- The Conflict/Opportunity Test
- Conflict and Its Resolution
- Helping Others Through Conflict
- Personal Action Plan
- Recommended Reading List
- Post-Course Assessment
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120 minutes
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Mobile Friendly
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Mac & PC Compatible
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Quizzes
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Reports
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Easy to Use
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Accessible
mLearning-Friendly
Desktop, mobile, and tablet access.
Switch devices without ever losing your place!
