Facilitation Skills

In this course, you will learn what facilitation is, skills that a facilitator should have, and the different skill levels of a facilitator. Then, you will learn some basic facilitation techniques, including ground rules, differentiating between content and process, bringing divergent and convergent thinking together, degrees of support, managing difficult participants, building sustainable agreements, and more. Supporting skills, such as communication, feedback, and team building, are also covered.

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Learning Objectives:
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- Distinguish facilitation from instruction and training
- Identify the competencies linked to effective small group facilitation
- Understand the difference between content and process
- Identify the stages of team development and ways to help teams through each stage
- Use common process tools to make meetings easier and more productive

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Other Related Courses:
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- Survival Skills for the New Trainer
- The Practical Trainer
- Advanced Skills for the Practical Trainer
- Developing Your Training Program
- Making Training Stick
- Using Activities to Make Training Fun

>For Complimentary Course
see following category:
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1. Train-the-Trainer Courses

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Course Details

With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal. This course will introduce you to this core competency and give you practical ways to apply it in the workplace.

Modules:

  1. Course Overview
  2. Defining Your Role
  3. How Facilitators Work
  4. Establishing Ground Rules
  5. Content and Process
  6. Types of Thinking
  7. Handling Controversial Issues
  8. Communication Skills
  9. Listening For Common Ground
  10. Common Facilitation Techniques
  11. Providing Effective Feedback
  12. Managing Divergent Perspectives
  13. The Language of Facilitation
  14. Building Agendas
  15. Dealing with Difficult Dynamics
  16. Building Sustainable Agreements
  17. Stages of Team Development
  18. Analysis Tools
  19. Personal Action Plan
  20. Recommended Reading List
  21. Post-Course Assessment

Course Features
  • 240 minutes
  • Mobile Friendly
  • Mac & PC Compatible
  • Quizzes
  • Reports
  • Easy to Use
  • Accessible

mLearning-Friendly

Desktop, mobile, and tablet access.

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