Employee Dispute Resolution: Mediation through Peer Review
In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.
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Learning Objectives:
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- Describe what the peer review process is
- Apply a process for employees to file grievances and for management to respond
- Choose a facilitator and panel
- Understand what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
- Explain what responsibilities and powers a panel should have
- Apply professional questioning and probing techniques
- Understand why peer review panels fail and how to avoid those pitfalls
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Other Related Courses:
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- Conflict Resolution – Dealing With Difficult People
- Conflict Resolution – Getting Along In The Workplace
- Managing Difficult Conversations
>For Complimentary Courses
see following categories:
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1. Conflict Resolution Courses
Course Details
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision and whether they would have done the same thing? The peer review process offers employees just that chance.
Modules:
- Course Overview
- What is Peer Review?
- Initiating the Process
- The Peer Review Panel
- Asking Questions
- The Peer Review Process
- Panel Walk Through
- Why Does the Process Fail?
- Personal Action Plan
- Recommended Reading List
- Post-Course Assessment
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120 minutes
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Mobile Friendly
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Mac & PC Compatible
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Quizzes
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Reports
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Easy to Use
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Accessible
mLearning-Friendly
Desktop, mobile, and tablet access.
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