Customer Service Training: Managing Customer Service

This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

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Learning Objectives:
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- Identify ways to establish links between excellence in customer service and your business practices and policies
- Develop the skills and practices that are essential elements of a customer service-focused manager
- Recognize what employees are looking for to be truly engaged
- Recognize who the customers are and what they are looking for
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage

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Other Related Courses:
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- Call Center Training – Sales and Customer Service Training for Call Center Agents
- Customer Service Training – Critical Elements of Customer Service
- Telemarketing – Using the Telephone as a Sales Tool

>For Complimentary Courses
see following categories:
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1. Customer Service Courses

Take this online course now
only $199.00
or redeem voucher

Course Details

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.

Modules:

  1. Course Overview
  2. Six Critical Elements
  3. Understanding Leadership
  4. Five Practices of Leadership
  5. Personal Action Plan
  6. Recommended Reading List
  7. Post-Course Assessment

Course Features
  • 240 minutes
  • Mobile Friendly
  • Mac & PC Compatible
  • Quizzes
  • Reports
  • Easy to Use
  • Accessible

mLearning-Friendly

Desktop, mobile, and tablet access.

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