This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
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Learning Objectives:
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- Identify ways to establish links between excellence in customer service and your business practices and policies
- Develop the skills and practices that are essential elements of a customer service-focused manager
- Recognize what employees are looking for to be truly engaged
- Recognize who the customers are and what they are looking for
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage
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Other Related Courses:
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- Call Center Training – Sales and Customer Service Training for Call Center Agents
- Customer Service Training – Critical Elements of Customer Service
- Telemarketing – Using the Telephone as a Sales Tool
>For Complimentary Courses
see following categories:
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1. Customer Service Courses
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.
Desktop, mobile, and tablet access.
Switch devices without ever losing your place!