Conflict Resolution: Dealing With Difficult People
In this course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.
>#
Learning Objectives:
>
- Recognize how your own attitudes and actions affect others
- Find new and effective techniques for dealing with difficult people
- Learn some techniques for managing and dealing with anger
- Develop coping strategies for dealing with difficult people and difficult situation
>#
Other Related Courses:
>#
- Conflict Resolution – Getting Along In The Workplace
- Employee Dispute Resolution – Mediation through Peer Review
- Managing Difficult Conversations
>For Complimentary Courses
see following categories:
>#
1. Conflict Resolution Courses
Course Details
Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.
Modules:
- Course Overview
- Conflict as Communication
- Benefits of Confrontation
- Preventing Problems
- Getting Focused
- Managing Anger
- Dealing with Problems
- The Three-Step Conflict Resolution Model
- Practice Makes Pretty Good
- Changing Yourself
- Why Don’t People Do What They Are Supposed To?
- De-Stress Options to Use When Things Get Ugly
- Personal Action Plan
- Recommended Reading List
- Post-Course Assessment
-
120 minutes
-
Mobile Friendly
-
Mac & PC Compatible
-
Quizzes
-
Reports
-
Easy to Use
-
Accessible
mLearning-Friendly
Desktop, mobile, and tablet access.
Switch devices without ever losing your place!
