Call Center Training: Sales and Customer Service Training for Call Center Agents

In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying “no,” giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.

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Learning Objectives:
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- Understand the nuances of body language and verbal skills, which are so important in conversations that do not have a face-to-face element
- Learn aspects of verbal communication such as tone, cadence, and pitch
- Demonstrate an understanding of questioning and listening skills
- Acquire comfort with delivering bad news and saying no
- Learn effective ways to negotiate
- Understand the importance of creating and delivering meaningful messages
- Use tools to facilitate communication
- Realize the value of personalizing interactions and developing relationships
- Practice vocal techniques that enhance speech and communication ability
- Personalize techniques for managing stress

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Other Related Courses:
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- Body Language – Reading Body Language as a Sales Tool
- Building Relationships for Success in Sales
- CRM – An Introduction to Customer Relationship Management
- Dynamite Sales Presentations
- Negotiating for Results
- Networking for Success
- Overcoming Objections to Nail the Sale
- Prospecting for Leads Like a Pro
- Selling Smarter
- Telemarketing – Using the Telephone as a Sales Tool
- Customer Service Training – Critical Elements of Customer Service
- Customer Service Training – Managing Customer Service
- Telemarketing – Using the Telephone as a Sales Tool

>For Complimentary Courses
see following categories:
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1. Customer Service Courses
2. Sales Training Courses