Active Listening

In this course, you will learn what active listening is and what qualities active listeners have. You’ll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks.

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Learning Objectives:
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- Define active listening and its key components
- Identify ways to become a better listener
- Use body language to reflect a positive listening attitude
- Understand the difference between sympathy and empathy, and when each is appropriate
- Create a listening mindset using framing, positive intent, and focus
- Be genuine in your communications
- Understand the communication process
- Ask questions, probe for information, and use paraphrasing techniques
- Build relationships to create an authentic communication experience
- Identify common listening problems and solutions

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Other Related Courses:
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- Communication Strategies
- Introduction to Neuro Linguistic Programming (Optional)
- NLP Tools for Real Life (Optional)
- Business Etiquette – Gaining That Extra Edge
- Communications for Small Business Owners
- Giving Effective Feedback
- Managing Difficult Conversations
- Networking for Success
- Public Relations Boot Camp

>For Complimentary Course
see following category:
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1. Communications Courses