Skills for the Administrative Assistant
In this course, you’ll learn about the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You’ll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying “no,” working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support achieve their goals, too.
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Learning Objectives:
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- Understand the importance of professional presence on the job
- Learn how to self-manage to become more effective and efficient
- Improve your communication skills, including listening, questioning, and being more assertive
- Increase your effectiveness in recognising and managing conflict, and dealing with difficult people
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Other Related Courses:
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- The Minute Takers Workshop
- Meeting Management - The Art of Making Meetings Work
- Customer Service
- Communication Strategies
- Confidence & Self Esteem
- Goal Setting
Course Details
Being an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfill all of those responsibilities in a timely and efficient manner.
Modules:
- Course Overview
- Personal Best, Professional Best
- Putting Others at Ease
- The Steps to Feeling Good
- Understanding Assertiveness
- Improving Your Assertiveness Skills
- Communication Skills
- Asking and Listening
- Non-Verbal Messages
- Writing Skills
- Getting Ahead - What Employers and Others Want
- Self-Management
- Setting Goals
- Working as a Team
- Working with Difficult People
- Learning to Say No
- Dealing with Stress
- Personal Action Plan
- Recommended Reading List
- Post-Course Assessment
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240 minutes
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Mobile Friendly
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Mac & PC Compatible
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Quizzes
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Reports
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Easy to Use
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Accessible
mLearning-Friendly
Desktop, mobile, and tablet access.
Switch devices without ever losing your place!
