Customer Service Training: Critical Elements of Customer Service

This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon.

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Learning Objectives:
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- Demonstrate a customer service approach
- Understand how your own behavior affects the behavior of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service

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Other Related Courses:
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- Call Center Training – Sales and Customer Service Training for Call Center Agents
- Customer Service Training – Managing Customer Service
- Telemarketing – Using the Telephone as a Sales Tool

>For Complimentary Courses
see following categories:
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1. Customer Service Courses

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only $199.00
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Course Details

Today, customers expect more from companies than ever before. This course is designed around six critical elements of customer service that create a unique experience for the people purchasing your products.

Modules:

  1. Course Overview
  2. What is Customer Service?
  3. Who Are Your Customers?
  4. Meeting Expectations
  5. Pre-Assignment Review
  6. Setting Goals
  7. The Second Critical Element – Defined in Your Organization
  8. The Third Critical Element – Given Life by the Employees
  9. Communication Skills
  10. Telephone Techniques
  11. Dealing With Difficult Customers
  12. Dealing With Challenges Assertively
  13. Dealing With Difficult People
  14. The Fourth Critical Element – Be a Problem Solver
  15. Seven Steps to Customer Problem Solving
  16. The Fifth Critical Element – Measure It
  17. The Sixth Critical Element – Reinforce It
  18. Dealing With Stress
  19. Personal Action Plan
  20. Recommended Reading List
  21. Post-Course Assessment

Course Features
  • 240 minutes
  • Mobile Friendly
  • Mac & PC Compatible
  • Quizzes
  • Reports
  • Easy to Use
  • Accessible

mLearning-Friendly

Desktop, mobile, and tablet access.

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