Leadership Skills for Supervisors: Communication, Coaching, and Conflict

In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete our signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

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Learning Objectives:
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- Define your role as a manager and identify how that role differs from other roles you have had
- Understand the management challenge and the new functions of management
- Discover how you can prepare for and embrace the forces of change
- Identify ways to get you and your workspace organized and get a jump on the next crisis
- Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager
- Enhance your ability to communicate with others in meetings and through presentations
- Create an action plan for managing your career success

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Other Related Courses:
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- Leadership Skills for Supervisors – Communication, Coaching, and Conflict
- Coaching and Mentoring
- Developing Your Executive Presence
- Giving Effective Feedback
- Goal Setting
- Motivation Training – Motivating Your Workforce
- Self–Leadership

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  1. Leadership Courses

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Course Details

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.

Modules:

  1. Course Overview
  2. About the Learning Organization
  3. Achieving Personal Mastery
  4. Analyzing Our Mental Models
  5. Achieving a Shared Vision
  6. Team Learning
  7. Systems Thinking
  8. Understanding Leadership
  9. Five Practices
  10. Building Trust
  11. Managing Change
  12. The Four Room Apartment
  13. Time Management Tips and Tricks
  14. Managers vs. Leaders
  15. Types of Thinking
  16. Influence Strategies
  17. Managing Relationships
  18. A Simple Problem Solving Process
  19. Strategic Planning
  20. Doing Delegation Right
  21. Criteria for Useful Feedback
  22. Feedback Techniques
  23. Mastering Your Body Language
  24. Meeting Management
  25. Pumping up a Presentation
  26. Personal Development
  27. Personal Action Plan
  28. Recommended Reading List
  29. Post-Course Assessment

Course Features
  • 240 minutes
  • Mobile Friendly
  • Mac & PC Compatible
  • Quizzes
  • Reports
  • Easy to Use
  • Accessible

mLearning-Friendly

Desktop, mobile, and tablet access.

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